Q: My NUCO Wraps arrived refrigerated, brittle, and/or hard to bend/flex. What should I do to thaw them?
A: NUCO Coconut Wraps are fairly sensitive to colder temperatures so we do not recommend freezing or refrigerating them. If the wraps have been refrigerated, DO NOT BEND or TWIST as this may cause breakage or chipping of the wraps. If your NUCO Wraps arrive and they seem to be refrigerated or more solid than usual, we suggest placing them in a warm, ambient temperature environment (of 77 degrees F [25 degrees C] to 86 degrees F) for an hour or more such that the all-natural and organic ingredients can return to their normal, pliable state. For best results, thaw naturally until the wraps are easy to bend and easy to remove from their packaging.
Q: What are NUCO Organic Coconut Wraps (NUCO Wraps)?
A: NUCO Wraps are an All-Natural Alternative to Bread and Tortillas made with three (3) Simple and Organic Ingredients: Coconut Water, Coconut Oil, and Extra Virgin Coconut Oil
Q: How do I use NUCO Organic Coconut Wraps?
A: NUCO Wraps wrap just like a tortilla. Whether you're wrapping up your favorite meats and fresh vegetables, making soft tacos or burritos, or even using them as crepes, our sweet and savory NUCO Wraps are the perfect and flexible, low-carb and gluten-free alternative to spring rolls, tortillas, and bread. The options are endless!
Q: How can I receive FREE Shipping?
A: Being that most of our products are in GLASS containers (see questions below), shipping can become quite pricey. With this in mind, NUCO is pleased to offer FREE Shipping within the continental USA on ALL orders $65 USD or more. There's no need to use a coupon or discount code. FREE Shipping is applied at checkout. Free Shipping Orders may take up to 4-7 Business Days for delivery.
Q: Why does NUCO use GLASS Bottles and Jars?
A: NUCO cares about the environment. According to the Environmental Protection Agency (EPA), the U.S. only recycled about 14 percent of plastic containers and packaging in 2012. Nearly 12 million tons was disposed! This can contribute to greenhouse gas (GHG) emissions, impacting the health of the environment. We choose glass because glass doesn't contain the harmful chemicals found in a variety of plastic contains; plus you can use and reuse our containers over and over again. Enjoy NUCO knowing that you're enriching your life and the planet at the same time.
Q: How long will it take to get my order?
A: In order to get your order to you as quickly as possible, we offer both Priority (1-3 Day) Shipping. For those who don't mind waiting, we also offer USPS First Class (3-5 Business Day) shipping options for our Coconut Wraps ONLY. FREE Shipping Orders may take up to 4-7 Business Days for Delivery.
Q: Is there a cut off time where I can have my order shipped out same-day?
A: Yes! If you have your order submitted by 12PM PST (3PM EST) Monday to Friday, your order will be shipped out that same day. If your order comes in after 12PM PST (3PM EST) it will be shipped out first thing the following business day.
Q: What if I don't receive my package? What steps can I take to file a claim?
A: Though very infrequent, packages sometimes get lost in mail service. We highly suggest checking your tracking number and connecting with your local post office to see if they have any additional information on your package. NUCO will investigate as well and, if the said package was marked as "Delivered" by the associated mail courier, NUCO will review the claim (verify shipping address - commercial or residential, verify shipping status per courier, etc.) and must wait for a minimum of five (5) business days prior to shipping out a replacement package. If your product has yet to arrive via USPS, file your claim by clicking here --> http://pe.usps.gov/text/dmm300/609.htm#1097142
Q: What is NUCO Liquid Premium Coconut Oil (PCO)?
A: PCO is derived from Extra Virgin Coconut Oil (EVCO) and produced from Organic Certified Coconuts. PCO is a pure coconut oil that contains a sizable concentration of over 90% Medium-Chain Fatty Acids (MCFAs - the good stuff!), contains no trans-fatty acids or cholesterol, and remains liquid even at temperatures as low as 45 degrees Fahrenheit. It has a much lower melting point which allows you to use PCO in a greater number of ways.
Q: Do I need to Freeze or Refrigerate NUCO Products?
A: Nope! All NUCO products are shelf stable and do not require freezing or refrigeration. With this in mind, you can enjoy NUCO Products anywhere and everywhere! We highly suggest you DO NOT Freeze your favorite NUCO products.
Q: What "Best By Date" can I expect when purchasing NUCO Products Online?
A: Here at NUCO, we do our very best to ensure that the products you receive are fresh and ready to consume. With this in mind, please know that all products shipped from our Online Store (www.shop.nucoconut.com) will be sent out with a "Best By Date" of five (5) months or greater from the date your shipment was made. We will also have discount products available soon such that you may be able to take advantage of deals of product nearing their "Best By Date".
Q: Are NUCO Products Kosher Certified?
A: Yes! All NUCO Products are Kosher Certified. In addition, all NUCO Products are Vegan, Gluten-Free, Dairy-Free, Soy-Free, and Wheat-Free.
Q: Is Coconut Oil supposed to be a Liquid or a Solid?
A: That's a great question: Both! Coconut Oil contains a series of Long Chain Fatty Acids (LCFAs) which naturally bond together and solidify at temperatures below 76 degrees Fahrenheit. Once Coconut Oil is placed in environments of 76 degrees Fahrenheit and above, Coconut Oil will begin to liquify. Our NUCO PCO, derived from a purely physical process that removes most of the LCFAs without the use of any chemicals, stays liquid in temperatures as low as 45 degrees Fahrenheit.