Policies
Shipping Policy
Orders
No Minimum Orders; buyer will be responsible for shipping costs to end destination. Your order will usually ship within 24 to 48 hours after it is placed on our website, depending on volume and time of submission, except on Saturday, Sunday and holidays. In specific circumstances, if your order does not ship within two (2) business days, a Customer Service representative will notify you via email and/or phone explaining the delay.
Expedited Shipping
We offer the following expedited shipping options – Priority 3-Day, and Ground Shipping. Please note that orders requesting these options will be shipped on the following business day. There are no expedited deliveries made on Saturdays. Rates will be communicated via email as stated above.
Hawaii & Alaska Shipping
Hawaii and Alaska shipping options are USPS Priority Mail and USPS Ground. Expedited shipping is also available. Rates are dependent upon weight, and you will have the rates available to you at checkout.
APO/FPO Orders
Orders shipped to APO/FPO addresses can only be shipped via USPS Priority Mail. The package cannot be tracked after it enters the Military Mail System. Therefore, we are unable to determine the order delivery time. All orders shipped to APO/FPO addresses may take up to 60 days.
International Orders
International orders will be sent via USPS, according to the transit time chart below. The customer is responsible for all duties and taxes upon delivery (usually 0-7%, depending on the distance from our CA warehouse).
• Global Express Guaranteed: 1-3 business days
• Express Mail International: 3-5 business days
• Priority Mail International: 6-10 business days
Holidays
NUCO does not guarantee delivery service 14 days before holidays; therefore, if your package does not arrive on time, NUCO is not responsible and cannot be held liable.
Request for refunds will not be honored.
Cancellations, Refunds, and Security
You may cancel or change your order online and have it credited to your account anytime before the order is processed for shipping, for best results please email your cancellation within 24 hours. Please note that it may take a few days before the refund posts to your account.
Return Policy
Products Damaged, Shipped in Error, or Not Received
We take utmost care to pack NUCO products to ensure they arrive at your doorstep for you to enjoy. Products are free of damage and breakage when your order is shipped from our warehouses. Although NUCO products are packed properly, the products may be damaged in transit or may not be delivered to you. Please contact NUCO immediately at info@nucocnut.com if you receive a damaged product, or if you have not received your order within the estimated time. In order to process a damage claim, you will be asked to provide a photo of the damaged NUCO product along with signed receipt from the shipping agent along with your order number attached, via email.
To expedite any damage claim, please make sure to save the packaging, all contents found in the packaging. NUCO will then submit a claim to the carrier for investigation. The investigation may take up to two business weeks to complete. Replacement items will not be shipped until the claim process has been resolved.
For any product shipped to you in error, please contact NUCO at info@nucoconut.com, if you receive a damaged product. A Customer Service representative will provide information on how to return the product to NUCO.
Shipping charges on the original order will be refunded or a credit given only if the
merchandise is damaged or missing in transit, and the damage or the non-delivery is found to be the fault of NUCO.
Unopened Merchandise
Your satisfaction is important to us. If you are not satisfied with your purchase, you may return any unopened merchandise within 10 days of receipt. Please return the unopened, unused product, in its original packaging, shipment prepaid to 811 E. G Street, Wilmington, CA 90744 (Attn: NUCO). We suggest that you ensure that the package can be traced and insured to cover its purchase price. NUCO may not be held responsible if the return is not delivered to NUCO or arrives in a damaged
condition. Upon receipt of the returned product, we will process the return and refund you the purchase price, in which case we will notify you by email after the return is processed. Returned products will be subject to a 15% restocking fee and original shipping charges will not be refunded. We reserve the right to reject a return if our return policy is not complied with.
Privacy Policy
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
Your information helps us to better respond to your individual needs
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Security Policy
You may cancel or change your order online and have it credited to your account anytime before the order is processed for shipping; for best results please email your cancellation within 24 hours.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.nucoconut.com
Your Consent
By using our site, you consent to our websites privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.
This policy was last modified on 7/4/17
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.